Cancellation and Refund Policy

At Muktikshetra Gokarna, we strive to provide a seamless booking experience for users while ensuring fairness for vendors. This Cancellation and Refund Policy outlines the terms for cancellations, modifications, and refunds for services booked through our platform.

• Cancellations must be made via the platform to be considered valid.
• Each vendor may have unique cancellation and refund terms, which will be specified in their listing. Users are advised to review these terms before booking.

2.1 For Pujas and Ritual Services

• Cancellations within 48 hours of the scheduled service: Non-refundable.

• Cancellations made 48+ hours before the scheduled service: Refund eligibility depends on the vendor’s policy; platform service fees are non-refundable.

2.2 For Accommodation

• Cancellations within 48 hours of check-in: Non-refundable for the first night; subsequent nights may qualify for partial refunds, per vendor policy.

• Cancellations made 48+ hours before check-in: Refund eligibility depends on the vendor’s policy.

2.3 For Travel and Tour Services

• Cancellations made within 48 hours of the scheduled tour or travel service are non-refundable.

• Cancellations made 48+ hours before the service may qualify for partial refunds, per vendor policy.

3. Vendor-Initiated Cancellations

• If a vendor cancels a booking due to unavoidable circumstances, users are entitled to a full refund, including platform service fees.

• Vendors are encouraged to provide users with alternative options where possible.

4. Modifications

• Modifications to bookings (e.g., date changes, service adjustments) are subject to vendor approval and availability.

• Additional charges or refunds resulting from modifications will depend on vendor policies.

5. Refund Policy

• Refunds will be processed through the original payment method.

• Processing Time: Refunds typically take 7-10 business days to reflect in the user’s account, depending on the payment provider.

• Refunds will exclude any non-refundable platform service fees or transaction charges.

6. Non-Refundable Services

The following services are generally non-refundable unless explicitly stated in the vendor’s terms:

• Last-minute bookings (made within 48 hours of the service).

• If any custom or personalized packages.

• Services cancelled due to user non-compliance (e.g., failure to provide required information).

7. Force Majeure

No refunds will be issued for cancellations caused by unforeseen circumstances beyond control, such as:

In such cases, users and vendors are encouraged to reschedule the service wherever possible.

8. Dispute Resolution