Privacy Policy

At Muktikshetra Gokarna, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, including our website and mobile application. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

• For Users: Name, contact details (email address, phone number), payment information, and booking history.

• For Vendors: Name, business details, contact information, service descriptions, and bank account details for payouts.

1.2 Non-Personal Information

• Device information, browser type, operating system, and IP address.

• Usage data such as page views, clicks, and time spent on the platform.

1.3 Sensitive Information

• For religious rituals (e.g., pujas), additional information like participant details may be collected as required by vendors.

2. How We Use Your Information

We use the collected information for the following purposes:

• To facilitate bookings and transactions between users and vendors.

• To provide customer support and resolve issues.

• To send notifications, confirmations, and updates about bookings.

• To personalize user experiences and improve platform functionality.

• To process payments securely and verify financial transactions.

• To ensure compliance with legal requirements and platform policies.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Vendors

• Necessary user details (e.g., name, contact number) are shared with vendors to fulfillbookings and provide services.

3.2 With Service Providers

• Third-party service providers that help with payment processing, data storage, analytics, or technical support.

3.3 For Legal Compliance

• To comply with legal obligations, court orders, or government requests.

• To enforce our Terms and Conditions and protect the rights, safety, or property of the platform and its users.

3.4 In Business Transactions

• If the platform undergoes a merger, acquisition, or sale of assets, user information may be transferred to the new entity.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These include:

• Secure data storage using encryption.

• Regular system audits and updates.

• Restricted access to personal data by authorized personnel only.

Note: While we strive to protect your data, no system is completely secure. Use the platform at your own risk.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyse platform performance. You can manage or disable cookies through your browser settings, but this may affect platform functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.

• Correction: Update or correct inaccurate or incomplete data.

• Deletion: Request the deletion of your personal information, subject to legal or contractual requirements.

• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at [support@muktikshetra.com].

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Users should review the privacy policies of any third-party websites they visit.

9. Children’s Privacy

Our platform is not intended for children under 18 without parental consent. We do not knowingly collect information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or platform notifications.

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Privacy Policy

Privacy Policy